Selling FAQ

Welcome to the PANTASTIC Selling FAQ page. In here we've answered common questions that come up for Brands selling on PANTASTIC. 

General Questions


What are the benefits of selling on PANTASTIC?

PANTASTIC is powered by sophisticated AI merchandising and leverages smart bundling to increase your sales while making your acquisition more cost efficient. The AI understands not only your products, but your customers as well to deliver real-time personalized recommendations to each and every customer.  With this unique data set, we are able recommend your products to likely buyers that are in a purchase cycle for other products. 

What are the fees involved?

To sell products on PANTASTIC, there is a commission fee so you don’t pay us anything unless we sell your products. To see the details of the fee table, you can see the Supplier Agreement.

As a PANTASTIC Seller what are the fees involved?
How do I get paid and when?

Pantastic operates on a bi-weekly settlement basis. Upon the conclusion of a given 14-day period, Pantastic will reconcile the amounts due to you and remit the balance to the bank, PayPal, or other payment account provided. This balance transfer will be sent on the Thursday following a given period’s close, and should be available to you the following business day. If the Thursday or Friday occurs on a U.S. Federal Holiday, a corresponding delay in receiving any funds may occur. For more details, see the PANTASTIC Supplier Agreement.

I need some help, how do I contact support?

To get additional support, you can email Brand Support at brand-care@pantastic.com.

Metrics & Data


Who owns the data?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.
What metrics do Pantastic provides to sellers?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.
How do Pantastic uses the data?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.
Is my data safe?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.
What about my customer data?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.

Fulfillment 


How do orders through PANTASTIC work?

When PANTASTIC sells one of your products, you will receive an order as you normally would. The order will have PANTASTIC as the "Bill to" and the end customer will be on the “Ship to” line.

Who pays for shipping?

The end customer pays the shipping fee.

Once I receive an order, how do I ship?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.
Once I receive an order, how do I ship?

When you receive an order from PANTASTIC, it will include the shipping information on it just like it would on an order from your website.

Need more information?

If you have a specific question not answered here contact us and we'll get back to you as soon as we can.